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Home » Frequently Asked Questions (FAQ)
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Frequently Asked Questions (FAQ)

Updated April 2025

Table of Contents

  • Most Common Questions
  • Getting Started & Account Management
  • Subscriptions & Billing
  • CME & Credits
  • Print Products
  • Digital Products
  • Multimedia Content
  • Technical Issues
  • Institutional & Bulk Orders
  • Customer Support
  • Free Content & Samples

Most Common Questions

How do I access the Adult ADHD Audio Commuter Course?

Purchase access here. Then log into your account and access it via 'Purchased Content.'


How do I access the app version of the Medication Fact Book (2024 edition)?

Follow instructions at this page to get app access if you’ve purchased the book.

I can't find the CME post-test for my book and/or course.

This is a multi-step process. Go to the CME Center. Scroll down and use the expansion menus to find the product you wish to complete. Click on the activity or follow the instructions to access the CME/CE post-test.


Getting Started & Account Management

What if I don't receive the password reset email?

If your password reset email never shows up, first check spam folders. If you still don't see it, contact us at carlat@thecarlatreport.com and we will send you a new password.


How do I get free psychiatry updates?

Go to our Create your account page and sign up.


How do I create an account?

Go to our Create your account page and sign up.


I forgot which email I used to sign in to the website or to subscribe—what do I do?

Search your inboxes for Carlat correspondence and you might find your email. If that doesn’t work, contact us at carlat@thecarlatreport.com and we can tell you which email to use.


Subscriptions & Billing

What subscription options are available?

You can subscribe to individual newsletters, or get all of them with a Total Access Subscription (TAS). TAS includes full access to all six Carlat newsletters, including CME post-tests, back issues, and downloadable PDFs.


What's included in the Total Access Subscription?

All TAS include subscription access to every newsletter we publish. Some variations include podcasts, webinars, and book access. See the product page for all details.


I subscribed to Total Access Subscription but I still can’t get access to some content. Why is that?

It depends on which TAS you purchased. Most TAS’s do not automatically include books, courses, podcasts, or webinars. Check your access here under both the Subscriptions tab and the Purchased Content tab.


How do I subscribe to a newsletter?

Create an account, then go to the Store to subscribe.


How do I renew a subscription to one of the newsletters?

Log in and go to your Profile Subscription Tab. Click the renew button for the desired subscription.


How can I check my subscription status?

Go to your Profile Subscription Tab after logging in.


How can I set my subscription to renew automatically each year?

When subscribing, use the “also available” drop-down to select the AutoRenew version.


How can I check to see if my subscriptions are set to renew automatically?

Log in and visit your Profile Subscription Tab. It will show your auto-renew status.


How do I upgrade to Total Access?

Subscribe to the TAS product here. Then email carlat@thecarlatreport.com and we will update your account accordingly.


My credit card isn't being accepted during checkout. What should I do?

Here are some things you can try:

- Double-check billing address that you provided us in the rejected orders on your profile page. If it does not match the billing address associated with the card you used, please try the order again using the correct billing address.

- Try another internet browser (such as Chrome or Safari)

- Try another credit card or contact your credit card provider to authorize the purchase.

- If you're an international customer, please email carlat@thecarlatreport.com.

- Resist the temptation to click “submit” multiple times; this could cause duplicate orders or flag the transactions as fraudulent. 


I need a copy of my receipt for reimbursement—how do I get one?

Go to your Order History. Click “order details” or “print invoice” to save or print proof of purchase.


I subscribed but haven't received the print edition. How can I confirm my shipping address?

Check your Account Information. If the address is correct, contact carlat@thecarlatreport.com. Some newsletters are published quarterly.


I am not receiving email notifications for new issues even though I'm a subscriber.

Make sure your account is associated with the correct email address by visiting your Account Information page.
If the email is correct but you’re still not receiving notifications, contact us at carlat@thecarlatreport.com.
You may have opted out of emails previously and need to opt back in by completing this/Users/admin/Carlat Publishing Dropbox/Carlat Publishing Team Folder/Operations/Database Uploads/Full_Carlat_FAQ_Page.txt sign-up form.


CME & Credits

I can't find the CME post-test for my book and course.

This is a multi-step process. Go to the CME Center. Scroll down and use the expansion menus to find the product you wish to complete.
Click on the activity or follow the instructions to access the CME/CE post-test.


Can I earn ABPN Self-Assessment Credits for Maintenance of Certification using Carlat Publishing's newsletters and books?

These credits are available through our ABPN Self-Assessment courses. Browse the courses here. Each course details the credits offered and the included materials.


How can I fulfill the DEA's one-time, 8-hour training requirement on opioid or substance use disorders?

Learn how to meet this requirement using Carlat Publishing’s materials here.


Are your materials accredited for social workers and therapists?

Yes. Carlat Publishing is accredited by ASWB. Look for credit details in each course description.


I was a subscriber last year and now I cannot access the issues from when I was a subscriber to complete the post-test.

We only offer CME Post-Test access to current subscribers. If your subscription is expired, you will no longer have access to post-tests from your subscription period.
If you'd like to complete specific post-tests, email us at carlat@thecarlatreport.com. We can add a trial subscription to help you complete them.
We hope you find the material valuable and consider renewing to support the publications and access future issues.


Do you offer webinars for CME?

Yes. View our webinars here and subscribe here to earn credit.


I'm getting a message saying "Course Access Expired" when trying to access CME—what does this mean?

This usually appears if your subscription has expired. If recently renewed, try logging out and in again. Contact carlat@thecarlatreport.com for help.


Can I get a certificate with a specific completion date on it?

Yes. Each certificate has the date you completed the activity. For corrections, email carlat@thecarlatreport.com.


How many CME credits does the ADHD Commuter Course offer?

The ADHD Commuter Course offers 3 CME credits. It is not included with Total Access Subscription.


Print Products

Where can I view the PDF and eBook versions of the book(s) I purchased?

Log in and go to Purchased Content. Click "view content" next to the book.


Do you offer digital formats like EPUB or Kindle? (Coming Soon)

Yes. Our eBooks are available as .epub, .azki, .kpf, and .mobi. Go to the book's page under Purchased Content to choose your format.


Digital Products

How do I access the Adult ADHD Audio Commuter Course?

Purchase access here. Then log into your account and access it via 'Purchased Content.'


How do I access the app version of the Medication Fact Book (2024 edition)?

Follow instructions at this page to get app access if you’ve purchased the book.


Multimedia Content

How do I select a specific podcast episode to listen to?

Search for podcast episodes on www.thecarlatreport.com: Podcast Search Page
There is a podcast tab that allows filtering episodes by keyword, date, and subject.
You can also browse all podcast episodes on the Podcast Page.


How do I find the CME quiz for a specific podcast?

Be sure you're logged in and have an active subscription to the Carlat Psychiatry Podcast CME program.
On the podcast page, click the button labeled: “You have access to this continuing education material. Click here to earn credit.” to access the post-test.


Technical Issues

My CME test isn't working—how do I get access?

Visit the CME Center and select the appropriate issue, book, podcast, or course.
For books or courses, go to your Purchased Content, click “view content,” and then click the button to begin the post-test.
If the button is missing, confirm that your subscription is current. For technical issues, contact carlat@thecarlatreport.com.


Institutional & Bulk Orders

Can institutions such as clinics, hospitals, libraries, schools, government organizations, and group practices purchase bulk subscriptions?

Yes. We offer institutional site licenses for organizations to access content site-wide (no CME).
For bulk CME-enabled subscriptions, email carlat@thecarlatreport.com with your group size.


Do you offer pricing discounts for large groups or institutions?

Yes. Site licenses are discounted and allow broad access without CME. For CME-enabled subscriptions, group pricing varies by size.
Email carlat@thecarlaterport.com for a custom quote.


Customer Support

How do I contact customer support?

Use our contact form, email carlat@thecarlatreport.com, or call 866-348-9279.
Business hours: 9 am–5 pm Eastern Time. We respond promptly to voicemails and emails.


Free Content & Samples

Are there free materials or sample issues I can browse before subscribing?

Sample PDF issues are available on product pages in the store.


Is there a free trial or temporary access available?

Request a one-week complimentary online-only trial by emailing carlat@thecarlatreport.com.
Samples for books, courses, or apps can be found on their product pages.


For additional questions or assistance, please contact us at carlat@thecarlatreport.com or use the contact form.

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